joya9 bets Privacy Policy
Find out clearly how your personal information is collected, why it is used, and how it is kept secure.
Introduction and Scope
This privacy policy applies to all users registered on the joya9 bets platform. When you browse our website, open an account, or use any of our services, you are considered to have agreed to the terms of this policy. joya9 bets places the highest importance on the privacy of its users and is committed to ensuring the proper protection of personal information.
This policy should be read together with our Terms and Conditions, as both documents complement each other and together form the legal basis for using the platform. This policy is not legal advice — it is simply a transparent description of how we manage your information.
If you are under 21 years of age, you are not permitted to use any joya9 bets services and your information is not collected.
What Information We Collect
joya9 bets collects different types of information from various sources. Each category is explained separately below.
2.1 Information You Provide Directly
When you register or verify your account, the information we collect includes:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Payment details such as bKash, Nagad, Rocket, or Upay number
- Login credentials (password stored in encrypted form)
2.2 Automatically Collected Information
When you use the platform, the following information is automatically logged:
- IP address and device type
- Browser type and operating system version
- Page visit time and duration
- Session activity and navigation path
- Data collected from cookies and similar tracking technologies
2.3 Transaction Information
Records of all financial transactions arising from deposits, withdrawals, and betting activity are stored. This includes amount, time, method, and transaction status.
Purpose of Data Use
joya9 bets uses collected information only for specific and legitimate purposes. Each purpose is clearly stated below:
3.1 Service Delivery and Account Management
Information is used to create, verify, and manage your account. This includes identity confirmation (KYC), password recovery, and login security.
3.2 Processing Financial Transactions
Payment-related information is used to process deposits and withdrawals correctly. Information is needed to verify transactions made via bKash, Nagad, Rocket, Upay, and bank transfer.
3.3 Fraud Prevention and Security
Information is analysed automatically to detect unauthorised account use, fraudulent transactions, and suspicious activity. This process keeps your account and funds secure.
3.4 Customer Support
Relevant account information is used to help resolve your issues through 24/7 live chat and email support. Records of support conversations may be stored for quality improvement purposes.
3.5 Ensuring Responsible Gaming
As part of our responsible gaming programme, user betting behaviour is monitored to identify signs of excessive gaming and to provide timely support.
3.6 Technical Improvement
Anonymous statistics are used to improve the overall user experience and to analyse platform performance.
Data Sharing and Third Parties
joya9 bets never sells, rents, or exchanges your personal information for commercial purposes. However, information may be shared with third parties in certain circumstances:
4.1 Payment Processors
Necessary information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These organisations are governed by their own privacy policies.
4.2 Technology Service Providers
Companies providing cloud hosting, cybersecurity, and data analytics services receive only the limited access to information needed to carry out their work. These companies operate under strict confidentiality agreements.
4.3 Legal Obligations
If a competent authority requests information through a lawful order or directive, information may be provided in compliance with applicable law. Where possible, you will be notified in advance.
4.4 Corporate Restructuring
Information may be transferred in the event of a merger, acquisition, or other change in business structure. Users will be notified in a timely manner if such a change occurs.
Data Protection Methods
joya9 bets follows industry-standard technical and administrative measures to keep your information secure.
5.1 Encryption
Information is encrypted both in transit and at rest. Communication between the website and the user's device is secured via SSL/TLS protocol.
5.2 Access Control
Only authorised staff who need access for their work can view specific information. All access is logged and regularly monitored.
5.3 Security Audits
Regular security tests are conducted to identify vulnerabilities in the platform. Any vulnerability found is addressed immediately.
5.4 Password Protection
Your password is never stored in plain text. Passwords are encrypted using advanced hashing algorithms so that no one can read them directly.
Please note, however, that no internet-based system is completely impenetrable. We therefore ask you to stay cautious and not share your login details with anyone.
Cookie Policy
joya9 bets uses cookies to improve platform functionality and personalise the user experience.
6.1 Essential Cookies
These cookies are necessary for the basic operation of the platform. They are used to maintain login sessions, verify security tokens, and remember language preferences. These cookies cannot be disabled.
6.2 Functional Cookies
These cookies are used to remember your preferences and settings, so you do not need to reconfigure them every time you log in.
6.3 Analytics Cookies
Anonymous statistics are collected to understand how users are using the platform. This information is not personally identifiable and is used solely for overall improvement.
6.4 Cookie Controls
You can delete or block non-essential cookies through your browser settings. However, disabling certain cookies may affect some features of the platform.
Data Retention Period
joya9 bets retains information for as long as necessary and then deletes it securely. The retention period depends on the type and purpose of the information:
7.1 Active Account Data
All account information is retained while the account remains active. Even after an account is closed, certain information may be kept for a defined period for legal and regulatory reasons.
7.2 Transaction Records
Financial transaction records are retained for an extended period for financial audit and potential dispute resolution purposes.
7.3 Technical Logs
Server logs and session data are generally kept for a short period and are automatically deleted after a set time.
Your Rights
As a joya9 bets user, you have certain important rights over your own information:
8.1 Right to Access
You may request to know what information we hold about you. After verifying your identity, we will provide this information within a reasonable time.
8.2 Right to Correction
If any information in your account is incorrect or incomplete, you may request that it be corrected. Some information can also be updated directly from your profile.
8.3 Right to Close Your Account
You may request to close your account at any time. We will delete unnecessary information unless required by legal obligations.
8.4 Right to Opt Out of Marketing
If you do not wish to receive promotional messages or newsletters, you may unsubscribe at any time. You will still receive important account-related notifications.
To exercise these rights or if you have any questions, contact our support team directly. Read our FAQ — it also covers common questions about data protection.
Protection of Minors' Data
joya9 bets strictly follows a 21+ age policy. We do not knowingly collect any personal information from anyone under the age of 21.
Age is verified at the time of registration. If it comes to our attention that a user is underage, their account will be suspended immediately and any stored information will be deleted.
If you suspect that a minor is using our platform, please notify our support team immediately.
Policy Changes and Updates
joya9 bets reserves the right to amend this privacy policy as needed. Users will be notified in advance of any significant changes via email or through the platform.
Continued use of the platform after any changes will be taken as acceptance of the revised policy. You are therefore advised to visit this page regularly.
If you have difficulty understanding any part of this policy or have any objections, please contact our 24/7 support team in Bengali or English.
Contact Information
For any questions, concerns, or data-related requests regarding this privacy policy, please contact our data protection team through the following:
11.1 Live Chat
Log in to the platform and contact us directly via 24/7 live chat. Support is available in both Bengali and English.
11.2 Email
For formal data protection requests, write to us at: [email protected]
We take all privacy-related requests seriously and aim to respond as quickly as possible. To learn more about us, visit our About Us page.